I’ve learned to deal with being put on hold. Cable out? twenty minute beethoven session. Internet issues? Maybe some Mozart and an intermittant metallic operator’s voice telling me that currently all representatives are assisting other customers and to please wait on the line for the next available representative. I secretly suspect that “all customer representatives” means one guy eating cheetohs while staring with riveted fascination, and a slight drool, at a scab on his wrist. Even as frustrating as being on hold can be, odds are in scenarios such as these its not a matter of life or death, surely missing one episode of King of Queens won’t kill you. May as well put the phone on speaker, grab a book and a comfy couch and wait for someone to pick up.
But check this out, today driving home as I’m making a turn I see an accident in progress with airbag deployed and people not looking too good. So I pick up my cell and call 911. It rings. and rings. and rings. Then a cheerful machine tells me that all operators are currently assisting other callers and to please not hang up for they shall be with me shortly. I WAS ON HOLD FOR FIVE MINUTES. Had this been an actual emergency, whereby I mean a life was in jeapordy GOD FORBID what would have happened? By this point a burglar could be well in the house demanding a cup of tea!
I’ve had to use 911 an uncommonly amount of times (two of which were potentially life threatening emergencies) and normally they are quick and helpful staying on the phone with you asking you all sorts of silly questions that you in your panic stricken state think are meaningful and answer thoughtfully and seriously not realizing they don’t care what color your walls are at that moment but are simply trying to keep you on the line to make sure you are okay until help arrives. It makes me shudder: what if the car accident had been life threatening?
911: here’s some friendly advice: Hire some more folks. Keep them scab free. And don’t serve cheetohs.